Healthiest

Frequently Asked Questions

How can I contact you?

Send us your message by using Contact Us anytime. 

When will my order be shipped?

Usually your order will be dispatched within 48 hours, except on weekends or public holidays. We are closed for 10 days over the Christmas and New Year period. Please be patient, we’ll get your order to you as soon as we can.

How much does shipping cost?

Shipping will be calculated at checkout, but generally it’s from $9.00 for urban areas and from $10.00 for rural areas anywhere in New Zealand. International shipping is calculated based on destination.

How long does shipping take? 

Shipping is 2 – 4 working days for urban NZ addresses. Please allow an extra 2 – 3 days for rural delivery.

Do you ship Internationally?

Yes, we ship worldwide. The cost of international shipping is calculated at the checkout and depends on the weight of the order. International orders require up to 15 working days for shipping.

Can I have my order sent to my office?

Yes, we recommend delivery to workplaces if no one will be at home during the day as all orders require a signature. Please add the business name to the address.

When is my credit card charged?

Your credit card is charged at checkout. You will be advised if your payment was successfully processed.

Can I review your products?

Product reviews can be completed on the product page and we welcome you to review any of the products on our website. We appreciate your feedback!

Can I return a product?

If you need to return a product, please sed message in Contact Us. Provided the product is in a condition suitable for resale we can issue a full credit.

Are your products safe? 

Dietary supplements are generally very safe as they are made of nutrients found in food. However, dietary supplement should be taken with caution if you are pregnant, lactating or taking medication. Certain nutrients are not safe for pregnancy or infants, or can interact with medications. Read the label carefully and consult your physician if concerned.

Where are product ingredients listed?

Click on the “Ingredients” tab when you are viewing a product for the ingredients list. 

Where are your ingredients sourced?

We use locally sourced ingredients and high quality imported ingredients. 

What are Tableting Aids and Encapsulating Aids that are listed in your ingredients? 

Tableting aids and encapsulating aids are inactive ingredients which are used to give the product shape and structure.

Can I take multiple dietary supplements together?

Each product has a different benefit / function so it is safe to take different products together.

Can your products treat disease?

Our products are dietary supplements. They are designed to support your health and nutrition. Dietary supplements are not medicine and cannot prevent or cure disease.

What regulations do your Dietary Supplements follow?

Our dietary supplements are manufactured in New Zealand according to the Dietary Supplement Regulations 1985.

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